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NativeAdVantage 10-Q2BA:

(10 Questions 2B Answered)

What do you do best?
What makes you the best?
Biggest success?
What are your aspirations?
Most challenging moment?
Favorite Motto?
Favorite People?
Favorite Places?
Favorite Products?
Current Passions?


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Andy Weir: Author of "The Martian"

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Tom Sito: Chair of Animation, USC Film School

Elizabeth Wynn: Broker, Sotheby's RE

Leonard Greenhalgh: Professor, Tuck-Darmouth)

Ryan Blair: NY Times Best Selling Author/Entrepreneur

 

Featured NativeAdVice:

Shai Reshef: Founder of University of the People

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Greg Marsh: Co-Founder of onefinestay

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Stacy Rauen: E-I-C of Hospitality Design Mag

Jon Gray: CRO of HomeAway

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Ben McKean: Co-Founder of HungryRoot

John Boiler: Founder/CEO of 72andSunny

Wayne Pacelle: CEO of The Humane Society of the US

Tom Guay: GM at The Sagamore Resort

Dr. Alejandro Junger: Founder of The Clean Program

Rob Flaherty: CEO of Ketchum

Neil Thanedar: Founder/CEO of LabDoor

Andy Grinsfelder: VP of Sales/Marketing, Delaware North Resorts

Laura Frerer-Schmidt: VP/Publisher of Women's Health

Avi Steinlauf: CEO of Edmunds.com

Kathy Bloomgarden: CEO of Ruder Finn

Gabriel Flateman: Co-Founder/CTO of Casper

Mark Bartels: CEO of StumbleUpon

Bill Hagelstein: President/CEO of RPA

Adam Singolda: Founder/CEO of Taboola

Jonathan Plutzik: Proprietor of The Betsy-South Beach

Jessica Scorpio: Founder/VP of Marketing at GetAround

Ralph McRae: CEO of Leading Brands

Warren Berger: Bestselling Author

Liz Kaplow: Founder/CEO of Kaplow Communications

Dave Girouard: Founder/CEO of UpStart

Dave Asprey: Founder of BullectProof Executive

Douglas C. Smith: President of EDSA

Val Difebo: CEO of Deutsch NY

Guido Polito: CEO of Baglioni Hotels

Doyle Graham, Jr.: CEO of Valencia Group

Oscar Farinetti: Founder of Eataly

Angelo Sotira: CEO of DeviantART

Ali Khwaja: CFO of Safecharge

Zach Erdem: Proprietor of 75 Main

Jim Beley: GM of The Umstead Hotel

Alexis Gelburd-Kimler: Proprietor of West Bridge

Elie Georges: Proprietor of Hotel San Regis

Kalen Caughey: Founder o VOKE Tab

Michael Friedenberg: CEO of IDG

Donna Karan: Founder of DKNY

Edward Nardoza: Editor-in-Chief of WWD

Scott Dadich: Editor-in-Chief of Wired

Rhona Murphy: Former CEO of The Daily Beast

David J. Pecker: CEO of American Media

Lilian Roten: VP of Swissotel Hotels

Kenny Dichter: Founder/CEO of Wheels Up

Joshua Tetrick: Founder/CEO of Hampton Creek

Paul James: Global Brand Leader of The Luxury Collection

Dr. James Wagner: President of Emory University

Amy Thompson: President of ATM Artists & Management

Neil Gillis: President of Round Hill Music

Brett Matteson: President of Columbia Hospitality

Jonathan Reckford: CEO of Habitat For Humanity

Phil Harrison: President/CEO of Perkins+Will

Chef Bill Telepan

Tony Horton: Founder of P90X

Beth Weissenberger: Co-Founder of The Handel Group

Michael Fertik: Founder/CEO of Reputation.com

Dana Cowin: Editor-in-Chief of Food & Wine

Bob Proctor: Chairman of Proctor/Gallagher Institute

Dennis Turcinovic: Owner of Delmonicos

Vittorio Assaf: Co-Founder of Serafina Restaurant Group

Shafqat Islam: Co-Founder of Newscred

Matt Williams: CEO of The Martin Agency

Bruce Rogers: Executive Chef at Hale & Hearty

Caleb Merkl: Co-Founder of Maple

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Neil Sazant: President of The Sagamore

Matt Straz: Founder/CEO of Namely

Terry Couglin: Managing Partner of Marta/Maialino

Andrei Cherny: Co-Founder/CEO of Aspiration

Ronen Nissenbaum: Managing Director of Waldorf Astoria NY

Patrick Godfrey: President of Godfrey Q

Sarah Berman: Founder/President of The Berman Group

Michael Schwartz: Owner of Genuine Hospitality Group

Stephan Aarstol: Founder/CEO of Tower Paddle Boards

Peter Shaindlin: COO of Halekulani Corp.

August Cardona: Founder/CEO of Epicurean Group

Nick Kenner: Co-Founder of Just Salad

Thursday
May012014

Lindy Rousseau: DOSM of Singita Group

My NativeAdVice:

Bio:

Cape Town born and bred, Lindy Rousseau is the Sales and Marketing Director of the Singita Group, a world-renowned photographic safari and conservation organization. Previously the marketing director at the Cape Grace Hotel in Cape Town, she was responsible for developing the strategy that resulted in the hotel becoming the No. 1 Best Hotel in the World. In 2003, after five years at the Cape Grace, Lindy started her own business as a marketing consultant specializing in the tourism industry. She developed a portfolio of clients that included the Cape Grace Hotel, Pezula Resort Hotel and Spa, Victoria Falls Hotel, Software Colours and many more.

Prior to entering the world of tourism, Lindy attended Stellenbosch University where she received a BSC Honours Degree in Food Science. She quickly put her degree to use and became a development chemist at Colman Foods where she continued on as marketing director after receiving her marketing degree from Damelin.

In 2008, Lindy was recruited to join Singita as the group sales and marketing manager. As an integral part of the Singita team she is now the Director of Sales and Marketing and is responsible for overseeing the formulation of strategy for the business as well as directing the activities of the sales, marketing and reservations teams. Lindy was also appointed to Singita’s Board of Directors in 2012 where she continues to be a driving force for the business.

(Courtesy of Singita)

How did you get into the hotel industry?

By default – I started my career as a food chemist and migrated across to marketing as I found it more exciting. I worked in the food industry for 12 years before being head hunted by a start up hotel in Cape Town as they were specifically looking for someone with marketing experience outside of the hotel industry

Define Success. What does Success mean to you?

A state in which all of the different disciplines within the business are totally aligned and moving in the same direction together …a bit like lining up the atoms in a magnet – if all of the positively charged particles are facing the same way, you achieve optimum magnetic strength. Once you achieve this, introducing flexibility and nimble responses to change become a lot easier. The landscape is changing at such a rapid rate that the development of a business mindset that embraces continual change is a pre-requisite for success.

(Courtesy of Singita)

What is your favorite travel destination?

Zimbabwe – it is the most beautiful country and has an honest naiveté about it. Apart from its diversity and natural magnificence, the Zimbabwean people are of the gentlest, kindest and warmest people I have ever met. 

What is your most successful marketing strategy? Do you utilize social media and to what capacity?

Successful marketing strategies rely on an unwavering focus on the end consumer, the ability to interpret what they value and the insight and courage to continually adapt product offerings  ahead of what customers expect. Once you have this discipline in place the commonly understood cornerstones the marketing strategy (branding, sales, PR, communications and messaging, promotional strategies) need to be carefully crafted  and interwoven to achieve the best possible access to and engagement with customers. Internal marketing is equally important – once every employee embraces the marketing strategy, they become true ambassadors, playing an integral role in the delivery of exceptional guest experiences. 

Social media has become a fundamental component of any communication strategy. It simply cannot be a tick box item on the list of things to do anymore. The past 12 months has been characterised by a focus on the generation of relevant, exceptional quality content - images, copy, video – often requiring the skills of content specialists as these skills seldom reside within organisations. Exploiting good content is dependent upon the degree to which target audiences are engaged. The key is to continually scour the environment and measure following to identify opportunities to promote 2 way conversations that build communities who choose to stay in your world.

How do you differentiate your brand from all other luxury hotels - Have you found "co-branding" successful and in what way?

There is a strong sense of why we exist – our purpose is well-defined, articulated and part of the daily speak. We believe that our reason for existence is to protect and preserve large tracts of land in Africa for future generations  - it is a 100 year vision that requires the buy-in and support of every employee, business partner and  the communities we operate in. This strong sense of purpose drives a passion and commitment that supports an understanding of the quality of the experience we need to deliver to guests in order to generate the revenues that will create the sustainability that will ensure our success.

We differentiate by leveraging what luxury travel consumers value most – space, exclusivity, privacy and fresh air in a sophisticated environment that excels at every touch point.

(Courtesy of Singita)

What’s next for your hotel?

We have great expansion plans into Africa. The 2 major projects on the cards are  Mozambique – our first coastal property that will include a marine experience as well as a game experience. Both the marine and terrestrial animals are under severe threat in this area so our involvement will not only provide exceptional guest experiences, but support our 100 year conservation purpose. The second is in Rwanda  where we plan to develop a luxury gorillas experience. The addition of these 2 destinations will increase the land that Singita has under management in Africa, to over 1 million acres. 

Who is your role model, either living or past, whose beliefs you would like to emulate?

The late Keith Floyd – Restauranteer, Chef , author and TV personality. I have a passion for food and travel and love how he was able to enjoy both without being too serious! 

What reading material is on your bed stand?

And the Mountains Echoed by Khaled Hosseini and Lean In – Sheryl Sandberg

(Courtesy of Singita)

http://singita.com/

https://twitter.com/Singita_