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NativeAdVantage 10-Q2BA:

(10 Questions 2B Answered)

What do you do best?
What makes you the best?
Biggest success?
What are your aspirations?
Most challenging moment?
Favorite Motto?
Favorite People?
Favorite Places?
Favorite Products?
Current Passions?


Featured NativeAdVantage:

Andy Weir: Author of "The Martian"

John Philipson: VP, Six Senses Resorts

Tom Sito: Chair of Animation, USC Film School

Elizabeth Wynn: Broker, Sotheby's RE

Leonard Greenhalgh: Professor, Tuck-Darmouth)

Ryan Blair: NY Times Best Selling Author/Entrepreneur

 

Featured NativeAdVice:

Shai Reshef: Founder of University of the People

Paul D'Arcy: SVP of Indeed

Susan Hatje: GM of Mandarin Oriental, NY

Dan Laufer: Co-Founder of RentLingo

Hilary Laney: President of Tri-Digital

Greg Marsh: Co-Founder of onefinestay

Omar Qari: Co-Founder of Abacus

Gabriell Weinberg: Founder of DuckDuckGo

Stacy Rauen: E-I-C of Hospitality Design Mag

Jon Gray: CRO of HomeAway

Joe Speiser: Co-Founder of LittleThings.com

Ben McKean: Co-Founder of HungryRoot

John Boiler: Founder/CEO of 72andSunny

Wayne Pacelle: CEO of The Humane Society of the US

Tom Guay: GM at The Sagamore Resort

Dr. Alejandro Junger: Founder of The Clean Program

Rob Flaherty: CEO of Ketchum

Neil Thanedar: Founder/CEO of LabDoor

Andy Grinsfelder: VP of Sales/Marketing, Delaware North Resorts

Laura Frerer-Schmidt: VP/Publisher of Women's Health

Avi Steinlauf: CEO of Edmunds.com

Kathy Bloomgarden: CEO of Ruder Finn

Gabriel Flateman: Co-Founder/CTO of Casper

Mark Bartels: CEO of StumbleUpon

Bill Hagelstein: President/CEO of RPA

Adam Singolda: Founder/CEO of Taboola

Jonathan Plutzik: Proprietor of The Betsy-South Beach

Jessica Scorpio: Founder/VP of Marketing at GetAround

Ralph McRae: CEO of Leading Brands

Warren Berger: Bestselling Author

Liz Kaplow: Founder/CEO of Kaplow Communications

Dave Girouard: Founder/CEO of UpStart

Dave Asprey: Founder of BullectProof Executive

Douglas C. Smith: President of EDSA

Val Difebo: CEO of Deutsch NY

Guido Polito: CEO of Baglioni Hotels

Doyle Graham, Jr.: CEO of Valencia Group

Oscar Farinetti: Founder of Eataly

Angelo Sotira: CEO of DeviantART

Ali Khwaja: CFO of Safecharge

Zach Erdem: Proprietor of 75 Main

Jim Beley: GM of The Umstead Hotel

Alexis Gelburd-Kimler: Proprietor of West Bridge

Elie Georges: Proprietor of Hotel San Regis

Kalen Caughey: Founder o VOKE Tab

Michael Friedenberg: CEO of IDG

Donna Karan: Founder of DKNY

Edward Nardoza: Editor-in-Chief of WWD

Scott Dadich: Editor-in-Chief of Wired

Rhona Murphy: Former CEO of The Daily Beast

David J. Pecker: CEO of American Media

Lilian Roten: VP of Swissotel Hotels

Kenny Dichter: Founder/CEO of Wheels Up

Joshua Tetrick: Founder/CEO of Hampton Creek

Paul James: Global Brand Leader of The Luxury Collection

Dr. James Wagner: President of Emory University

Amy Thompson: President of ATM Artists & Management

Neil Gillis: President of Round Hill Music

Brett Matteson: President of Columbia Hospitality

Jonathan Reckford: CEO of Habitat For Humanity

Phil Harrison: President/CEO of Perkins+Will

Chef Bill Telepan

Tony Horton: Founder of P90X

Beth Weissenberger: Co-Founder of The Handel Group

Michael Fertik: Founder/CEO of Reputation.com

Dana Cowin: Editor-in-Chief of Food & Wine

Bob Proctor: Chairman of Proctor/Gallagher Institute

Dennis Turcinovic: Owner of Delmonicos

Vittorio Assaf: Co-Founder of Serafina Restaurant Group

Shafqat Islam: Co-Founder of Newscred

Matt Williams: CEO of The Martin Agency

Bruce Rogers: Executive Chef at Hale & Hearty

Caleb Merkl: Co-Founder of Maple

Candy Argondizza: VP of Culinary at ICC

Neil Sazant: President of The Sagamore

Matt Straz: Founder/CEO of Namely

Terry Couglin: Managing Partner of Marta/Maialino

Andrei Cherny: Co-Founder/CEO of Aspiration

Ronen Nissenbaum: Managing Director of Waldorf Astoria NY

Patrick Godfrey: President of Godfrey Q

Sarah Berman: Founder/President of The Berman Group

Michael Schwartz: Owner of Genuine Hospitality Group

Stephan Aarstol: Founder/CEO of Tower Paddle Boards

Peter Shaindlin: COO of Halekulani Corp.

August Cardona: Founder/CEO of Epicurean Group

Nick Kenner: Co-Founder of Just Salad

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Friday
Sep212018

Nancy Friedman: President, The Telephone Doctor®

Nancy Friedman is one of the country’s foremost experts on customer service and the president of Telephone Doctor Customer Service Training in St. Louis, MO, a business that improves customer relations by helping companies communicate better with their customers and coworkers. Nancy is a highly respected and much sought-after speaker at franchise, corporation, association meetings and conferences and was voted Favorite Speaker in a national poll for Meetings & Conventions Magazine. She also received the coveted Entrepreneur Hall of Fame Award from St. Louis Small Business Monthly. Friedman helps companies capture, navigate and convert a call, web or store visit to a positive experience and a sale. A few of her past and current clients include: BrightStar Care, Subway, SABRE, AT&T, SEMA, Goodyear, Minuteman Press International, Moran Family of Brands, Florida Independent Auto Dealers Assn., Central Intelligence Agency, National Association of Realtors, Chicago Cubs, WGN-TV in Chicago, and the National Security Agency.

Friedman is the author of nine books relating to improving customer service, communication skills and sales and has appeared on The Today Show, Oprah, CNN, CBS This Morning and Fox News for her expertise in improving customer relations. According to Nancy, it’s crucial that companies are cognizant and caring about their telephone, internet and in-store face-to-face interactions with their customers. Customer service not only impacts sales and return business, but can ruin a company’s image.

What do you love most about Your City?  

St Louis Missouri. (Though born and raised in Chicago Ill.)   I’m not too familiar with the ‘city of’ St Louis, as we live in the suburbs and seldom venture out to the city.  We do know it has a lot to offer and I also know St louis gets poorly maligned sometimes.   It’s a great city.  Though I’m a CUB Fan, it’s nice to have the CARDs here.!

Favorite breakfast meal & restaurant?   

Jenny’s on Olive.  Small, intimate, not too loud.  Good Service. Usually Scrambled Egg whites/w/onions/cheese.    Their Liver for lunch is great.

What are you doing at:

6:00 AM
–  OMG  Sleeping. !!!

10:00 AM -  at the office, working – making/taking calls/ writing Blogs.

12:00 PM - Favorite Power Lunch spot/meal?   

Don’t enjoy POWER lunches.   Never have.

7:00 PM – A Drink with my husband… and dinner..

11:00 PM – Reading/Binging on Netflix IPAD

What drink do you need to get through the day and at the end (and how many)?  

Coffee or TEA  in the morning…One -  My normal adrenalin & sense of humor usually gets me thru the day.

Most used App/Favorite Instagram Account? 

Is LINKED IN an APP?  Love it.  Very Active.

Favorite Instagram Acct.    

There are a few – but nothing jumps out at me.

What should everyone try at least once? 

Whatever they want!!!

Where do you enjoy getting lost? 

In Islamorada Fla.  Our “getaway” spot.

www.NancyFriedman.com

http://www.facebook.com/telephonedoctor

https://twitter.com/@telephonedoctor

http://www.linkedin.com/in/nancyfriedmanspeaker